About Our Products

Twisted Wires (https://twistedwires.io) offers cutting-edge cybersecurity training, certification products, and related services. Our comprehensive offerings include PDF, binaries, source codes, challenges, videos, and hands-on labs, which can be accessed online, downloaded, or delivered through live training sessions.

Subscription and Access

Certain products are available on a subscription basis and require individual login credentials. These credentials must not be shared among individuals, groups, teams, or with third parties. Sharing credentials constitutes a material breach of our Terms.

Product users can manage their accounts via an online account management page, depending on the product they use.

Certification

Certification is granted upon meeting the standards required to pass our exams. Exams may be proctored via webcam and screen capture. All product users and customers must comply with our Terms, Academic Policy, Exam Guides, and Proctoring Guidelines.

Definitions

• Affiliate: A legal entity that controls, is controlled by, or is under common control with another legal entity.
• Confidential Information: Includes our know-how, product content/configuration, exam content, order terms, and other sensitive business, financial, or technical information.
• Customer: An individual or entity purchasing a product.
• Customer User: An individual using a product under a customer's account as an employee, contractor, or another capacity.
• Discloser: The party disclosing confidential information.
• Damage(s): Losses, damages, or costs arising in any way.
• Data Privacy Laws: All applicable data protection legislation, including the GDPR.
• Exam Guides: Requirements and instructions for our exams found at Twisted Wires Support.
• Exam Related Materials: Exam and lab reports, walkthroughs, and other materials created as a result of access to our products.
• FAQs: Frequently asked questions found at FAQs.
• Increase Notice: Notice regarding any price increase for subscription products.
• Intellectual Property Rights: Rights including database rights, design rights, patents, trademarks, copyrights, trade secrets, and similar rights.
• Materials: Video recordings, lab content, PDF books, data, documents, graphics, tools, software, and other associated media provided with our products.
• Order: Our registration or order form describing the products provided.
• Payment Method: Valid credit or debit cards or other accepted payment means.
• Personal Data: As defined in the GDPR.
• Price: The amount payable for products, as set out in your order.
• Processing: As defined in the GDPR.
• Product(s): Our free or paid services, products, or features.
• Product User Personal Data: Personal Data provided by or about a product user.
• Recipient: The party receiving confidential information.
• Site: Twisted Wires and related subdomains.
• Student: An individual registered to use a paid product.
• Terms: These terms and conditions, and any further terms set out in your order.
• We/Our/Us: Twisted Wires Services Limited or its affiliates.
• You/Your: Customer, product user, or site visitor, depending on the context.

Accepting the Terms

By purchasing, registring on our plateforms or using our products, materials, or site, you agree to our Terms. This agreement is legally binding and applies every time you buy or use our offerings.

Registering with Us

When registering to use our products, you must:

• Be 18 years old or older
• Meet our standard registration requirements
• Provide accurate and complete information

Taking Our Exams

Our exams may be remotely proctored. Students must comply with our Academic Policy, Proctoring Guidelines, and Exam Guide. Breaches may result in revocation of certifications and permanent disqualification from our courses and exams.

Paying for Products

You must pay the price on the billing date and frequency mentioned in your order. We charge the price at each subscription renewal or billing frequency. Disputes over the price must be raised within 15 days of the invoice date. Overdue amounts incur interest at 1.5% per month or the maximum rate permitted by law.

Using Products

You are authorized to use our site, products, and materials for personal use in accordance with the Terms. You must not share, copy, or misuse any part of our offerings. Monitoring may occur to ensure compliance.

Interactive Product Features

Some products may include interactive features like instant messaging, chatrooms, and forums. We do not routinely monitor these interactions and accept no liability for posted materials.

Customer Users

Customers purchasing products for others must ensure internal use only and compliance with the Terms.

IP Ownership

We own all intellectual property rights in our site, products, and materials. Unauthorized use, copying, or sharing is prohibited.

Confidential Information

Confidential information must be kept secure and used solely for its intended purpose. Unauthorized disclosure is a breach of our Terms and Academic Policy.

Data Privacy

We process personal data in accordance with data privacy laws and our Privacy Notice. We may publish certain student information as part of a public register.

Liability

You must indemnify us against damages arising from breaches of the Terms. Our liability is limited to the amount paid for the product giving rise to the claim in the preceding 12 months.

Changes to Products

We reserve the right to change products to improve customer experience and value. Any fundamental changes will be communicated to you.

Support

We provide various support tools and access to our support team to resolve technical and other issues.

Complying with the Law

Our products must be used in accordance with applicable laws and regulations.

Termination

Your agreement with us starts from the date your order is accepted and remains in force until terminated. Subscription terms are renewed automatically unless terminated as per the Terms.

Notices

Notices of breach must be sent to contact@twistedwires.io. Notices to you will be sent to the email address provided in your order.

Miscellaneous

The Terms contain the entire agreement between you and us, governed by New York laws. Changes to the Terms will be posted on our site.

For more detailed information, please refer to our complete Terms and Conditions on our website.